Can’t Log In to GroveX

If you’re having trouble signing in, follow the steps below in order. Most issues are resolved by steps 1–3.

1) Basic Checks

• Correct email/UID? Make sure you’re using the registered email or UID.

• Right password? Check Caps Lock/keyboard layout. Try typing your password in a notes app to confirm, then paste it.

• Correct domain? Only sign in on grovex.io (beware of look-alike sites).

2) Reset Your Password (Fastest Fix)

1. On the sign-in page, choose “Forgot Password”.

2. Enter your registered email.

3. Click the link in the email to create a new password.

   • Check Spam/Junk and Promotions folders.

   • If the link says expired/invalid, request a new one.

Password rules: 8–64 characters, include upper/lowercase, number, and special character.
Allowed special characters: ! @ # $ % ^ & * ( ) - _ = + \ | [ ] { } ; : / ? . > <

3) 2FA (Authenticator) Problems

• Codes not working: Ensure your phone time is set to Automatic; codes change every 30s.

• New phone or lost app: Use backup codes to log in, then rebind 2FA in Settings → Security.

• No backup codes? See Lost 2FA below.

4) App/Connection Issues

• Update the app to the latest version.

• Disable VPN/Proxy temporarily.

• Check your network (switch Wi-Fi/mobile data).

• Force close & relaunch the app; or restart your device.

• Clear cache:

  • Android: Settings → Apps → GroveX → Storage → Clear cache

  • iOS: delete & reinstall the app (clears cache)

• Blank screen / “Abnormal connection”: Usually outdated app, VPN interference, or unstable internet. Follow the steps above, then try again.

5) Too Many Attempts / Captcha Loop

• Wait 5–10 minutes and try again.

• Use a different network/browser or clear cookies.

• Ensure JavaScript/cookies aren’t blocked by extensions.

6) Account Status Checks

• Password correct but still blocked?
  Your account may be under review (security/KYC) or on a temporary hold.

  • You’ll be notified in-app or by email if action is required.

  • Complete any KYC prompts to restore access.

7) Lost 2FA (Can’t Access Your Code)

1. Submit a ticket: https://grovexcom-help.freshdesk.com/support/tickets/new

2. Include:

   • Your registered email

   • UID (if known)

   • A selfie holding your government ID with today’s date (for verification)

For your protection, we may request additional information before disabling or resetting 2FA.

8) Still Can’t Log In?

• Submit a ticket: https://grovexcom-help.freshdesk.com/support/tickets/new

• Email support: support@grovex.io

• Live Support: Available in-app

Please share any error messages, screenshots, device/OS, and steps you already tried to speed up troubleshooting.

Security Reminders

• GroveX will never ask for your password, seed phrase, or 2FA codes.

• Always verify the domain grovex.io and app publisher.

• Enable 2FA in Settings → Security once you regain access.