Reset Your GroveX Password

Created by Grovex Support, Modified on Mon, 10 Nov, 2025 at 10:19 PM by Grovex Support

Applies to: Web & Mobile App

If you’ve forgotten your password or can’t sign in, follow the steps below to securely reset it.

Quick Steps (Web & App)

Open GroveX
- Web: go to the login page and click “Forgot Password”.
- App: on the sign-in screen, tap “Forgot Password”.
Enter your registered email (or phone, if shown)
- Use the email/number linked to your GroveX account.
Check your inbox/SMS for the reset link or code
- Open the message and follow the instructions to set a new password.
- For your security, the link expires—if it’s expired, request a new one.
Create a new password (see requirements below), then sign in.

Length: 8–64 characters
Include uppercase, lowercase, numbers, and special characters
Allowed special characters: ! @ # $ % ^ & * ( ) - _ = + \ | [ ] { } ; : / ? . > <
Avoid reusing old passwords or using easily guessed info (names, birthdays, etc.)

Tip: Consider a password manager to generate and store a strong, unique password.

Didn’t receive the email/SMS?

Check Spam/Junk and Promotions folders
Add support@grovex.io to your contacts and try again
Ensure you typed the correct registered email/number
Still no message after a few minutes? Submit a ticket:
https://grovexcom-help.freshdesk.com/support/tickets/new

Reset link says “expired” or “invalid”?

The link is time-limited. Go back to “Forgot Password” and request a new link.

Account locked or too many attempts?

If you can’t access your 2FA app (Google Authenticator/Authy):

Submit a ticket: https://grovexcom-help.freshdesk.com/support/tickets/new
Include:
- Your registered email
- UID (if known)
- A selfie holding your government ID with today’s date (for verification)

For security, we may request additional information to verify ownership before disabling or resetting 2FA.

We aim to respond within one business day (usually faster).